Airline operators in the country must refund the full cost of travel tickets to passengers after a two-hour delay, the Federal Government has said.

Minister of Aviation, Hadi Sirika, made this known on Thursday at the weekly State House Briefing in Aso Villa, Abuja.

He read some of the rights of aviation passengers at the briefing and charged them to demand their rights whenever they are being trampled upon by airlines.

“On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’.

“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets.

“Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport,” Sirika said, adding that the same rules apply for international flights.

The minister, who said his ministry has started sanctioning some airlines who default on consumer rights, however, urged passengers not to be unruly at airports.

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Posted: at 8-07-2021 06:24 PM (2 years ago) | Addicted Hero

this is what we want!!!   where una put name before wey una dey bear UAR

Posted: at 8-07-2021 06:33 PM (2 years ago) | Grande Master

 Correct dude I care if you are from long you can represent without biase

Posted: at 8-07-2021 11:58 PM (2 years ago) | Gistmaniac

They are putting this law not to help the poor masses, but because the delay and unnecessary cancellation of flights is also affecting them.

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Posted: at 9-07-2021 11:23 AM (2 years ago) | Hero

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