Access Bank has refuted allegations made by social media influencer Vincent Martins Otse, popularly known as VeryDarkMan, claiming that ₦500 million disappeared from a customer’s account with the bank.
In a statement released on Sunday through its official social media channels, the bank reaffirmed its commitment to ethical practices and the security of customer funds, dismissing the claims as baseless.
The controversy arose after VeryDarkMan alleged in a viral video that the bank engaged in unethical practices involving the account of a deceased customer.
According to him, the alleged misconduct involved a sum of ₦500 million.
In response, Access Bank stated: “Our attention has been drawn to a video on social media wherein allegations of missing funds and unethical behaviour have been made against Access Bank Plc.
Quote
“First and foremost, we wish to emphasise that the safety and security of our customers’ funds are core priorities which we take seriously. Second, Access Bank Plc does not engage in or condone any unethical behaviour.
“In the instant case, the allegations of missing funds in the Bank are most untrue and baseless.
“There is no N500million or any other fund or amount missing from the subject customer’s account or from any other customer’s account with us.
“We and other independent stakeholders in the banking industry have thoroughly inves- tigated these allegations and independently arrived at the same conclusions.
“Access Bank Plc operates with the highest ethical standards and we protect our customers’ interests whilst also respecting privacy laws.
“Consequently, whilst we have engaged and will continue to engage with our customers, we must advise the public not to rely on or believe sensational and unverified claims that are designed to titillate and mislead the public.
We remain committed to serving our customers.”
“In the instant case, the allegations of missing funds in the Bank are most untrue and baseless.
“There is no N500million or any other fund or amount missing from the subject customer’s account or from any other customer’s account with us.
“We and other independent stakeholders in the banking industry have thoroughly inves- tigated these allegations and independently arrived at the same conclusions.
“Access Bank Plc operates with the highest ethical standards and we protect our customers’ interests whilst also respecting privacy laws.
“Consequently, whilst we have engaged and will continue to engage with our customers, we must advise the public not to rely on or believe sensational and unverified claims that are designed to titillate and mislead the public.
We remain committed to serving our customers.”
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