Recently, Zenith Bank has faced significant service disruptions, leading to widespread frustration among its customers. Reports indicate that branches nationwide were filled with angry customers demanding access to their funds, as many were unable to perform transactions for over 48 hours due to a major IT upgrade that went awry.
This disruption particularly affected customers trying to access their money for urgent needs, such as medical bills
During this time, many customers expressed their outrage on social media and through protests outside bank branches. Some described their difficulties in making necessary payments, with accounts stating they could not transfer money or access their banking apps.
In response to the unrest, Zenith Bank has acknowledged the issues, apologizing for the inconvenience and assuring customers that services are now being restored. However, the situation has raised concerns about the bank's reliability, especially given the critical timing of salary payments coinciding with the outage.
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