Anyone contemplating buying a Glo line, should please reconsider. You will regret it as I am doing right now.
First Headache
Some years ago, I had a Glo line I used very well. My experience was that they calculated their tariff in such a wierd way my credit went faster than it did on other lines I had. Anyway, I continued with them. Then, I travelled for a couple of months and the line stopped working. When I called it, it rang in someone else's hand. My other lines were still working. So I just moved on. I merely contacted my friends to delete that number as Globacom had given it to someone else. I stayed away from Glo for about 5 years.
Second Headache
In January of this year, I thought they might have improved. I changed a new Glo SIM I had in the house into a micro SIM to use in my Samsung Galaxy S3 in the first week of January. The customer care lady assured me it would start working in 3 hours. The promise was not kept and I had to call their Customer care line and argued with the operator who said he could not help because I didnt know the number. I argued it was a new SIM I never used, and that I took the new SIM to their GloWorld to register it and change it to microSIM. They entered all the details, the SIM's and mine, into their system. Consequently, he should be able to see the details he was asking me on their system. Apparently, he couldnt. Or perhaps, he didnt want to. I ended the call on an acrimonious note. On the verge of cutting my loss and going for another network, the line started working later.
Third Headache
I activated a weekly bundle and then loaded N200 naira for calls, making N208 with the balance on the phone. But I could not browse, even though the N400 meant for browsing was deducted immediately. I called CC again, they claimed their system was being maintained and could not see my account. I have called about six different times. Each time, the operator said their system was either being maintained or being upgraded and could not help.
Fourth Headache
User experience on Glo is horrible. Data service works in fits and starts. I currently have a monthly bundle, and I'm sure no refund will be given for the days the service is off. Meanwhile, my BB, which is on another network works perfectly. So, I endure Glo's horrible service. I switch to WIFI in the office.
Fifth Headache
Today, I bought a N1000 reacharge and accidentally scraped off some digits in the process. I called their CC for assistance. After collecting all the information, the lady said she could not help because their system was being maintained. I told her it is the same excuse they had been giving since the first week of January. This is more than a month, and they are still giving it. What sort of serious business does this? Yet they are zapping away customer's credit without any explanation. It's the last straw. I'm throwing the s-t-u-p-i-d sim away. But first, I'm going to find time to visit their horrible experience centre to make a holy noise about my N1,200 they want to steal. Certainly, this network is a 419 network, where money is stolen from people in order for their chairman to donate millions to government and footballers!
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